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Effecting Organizational Change


Duration: 2 Days

Method: Instructor led

Price: $1125.00

Course Code: PM5007


Anyone who is interested in or will be participating in an organizational change can benefit from this class. Therefore, this course would be appropriate for executives, senior managers, supervisors, team leaders and any personnel in both profit and non-profit organizations


Organizations change incrementally every day, and not always in a positive direction. To effect a positive organizational change, leaders must first decide where they want the organization to be, and then what is the best way to get it there.

In this 2-day workshop, leaders, key team members and other organization personnel will learn how to develop and implement their own organizational change plans. The process starts with a review of how organizations work, various leadership and organizational styles and the change process. Once the participants thoroughly understand these basics, we move in to the in depth work on analyzing organizational deficiencies, developing plans to correct those deficiencies and implementing and maintaining appropriate changes.


This course uses examples and exercises to demonstrate the various aspects of Effecting Organizational Change. Examples are worked on together in class, with the instructor demonstrating or explaining the operations, and the participants performing the same operations. Exercises are case study-based and are performed by the participants on their own or in small groups to allow them to practice.


Upon successful completion of this course, the student will be able to:

  • Explain the various organizational structures and the pluses and minuses of each.
  • Recognize how organizations veer off course.
  • Understand the change process
  • Determine what changes are necessary in the organization.
  • Develop optimal interventions for implementing change.
  • Create and use an effective change management plan
  • Monitor the change process and correct as necessary.
  • Maintain change once it has been introduced.
  • Solve implementation issues with conflict resolution techniques
  • Effectively communicate about change


  • I.Setting the Context for Change
    • Before we can begin effecting positive organizational change, we must understand the dynamics of organizations. In this section we review the types of organizations, their structures, and the various leadership styles. We discuss parameters for measuring organizational success and introduce the case studies to be used throughout the workshop.
    • Understanding Organizational Change
      • Activity: What is Organizational Change?
      • Types of Organizational Change
      • Understanding Organizations
      • Types of Organizations
      • Types of Leaders
      • Types of Organizational Processes
      • Measuring Organizational Effectiveness
      • Exercise One: Introduction to Case Study
  • II.Planning Organizational Change
    • The planning process begins with an analysis of where the organization should be, what changes are needed to get there, who should be involved in the process and how best to proceed.
    • Analyzing Changes Needed
      • Reviewing Organizational Structures
      • Developing Appropriate Performance Measures
      • Analyzing Results
    • Exercise Two: Determining Changes for Case Study
    • Understanding the Dynamics of Change
      • Vested versus Forced
      • Coping Stages
    • Generic Steps to Effective Change
    • Change Implementation Models
    • Stakeholder Roles in Change
      • Identifying Stakeholders
      • Understanding Stakeholder Perspectives
    • Developing Appropriate Interventions
      • Corporate-wide
      • Division-wide
      • Department-wide
      • Team
      • Individual
    • Exercise Three: Develop Plan for Case Study Change
  • III.Implementing Organizational Change
    • Once project goals and a plan have been developed, the hard part begins. In this section, we emphasize the key steps for successful implementation and see how best to implement each of the common intervention types.
    • Keys to Following Plan
    • Implementing Interventions
      • Kicking off the project
      • Performing Required Interventions
      • Measuring Results and Correcting as Needed
      • Celebrating Milestones
    • Exercise Four: Implementing Change for the Case Study
  • IV.Overcoming Difficult Implementation Situations
    • Overcoming Resistance
    • Exercise Five: Overcoming Resistance During the Case Study Project
    • Conflict Resolution Techniques
    • Exercise Six: Resolving Conflict on the Case Study Project
    • Effective Communication Skills
    • Communication Activity
    • Building Stronger Teams
    • Team Building Activities
  • V.Ongoing Improvement Process
    • Once changes have been implemented, they need to be maintained and often tweaked to further improve the organization. This section explores the various ways to maintain and incrementally improve conditions.
    • Maintaining Change
      • Measuring “Final” Results
      • Publishing organization newsletters, etc.
      • Holding Anniversary Celebrations
      • Hosting Lunch and Learns
    • Continuous Improvement
      • Surveying Stakeholders
      • Uncovering Additional Gaps
      • Implementing New Interventions
    • Exercise Seven: Reviewing Results and Designing Continuous Improvement Plan for the Case Study
  • VI.Summary, Conclusion and Wrap-Up
    • A final review of key concepts and an opportunity to discuss the lessons learned and how they will apply to the participants’ specific environment.