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Developing Great Teams


Duration: 2.0 days

Method: Instructor-led

Price: $1125.00

Course Code: PM5009


Project managers, business analysts, systems analysts, team members, team leaders, supervisors, and managers interested in developing great team.


Working with teams continues to be a challenge for managers and team members alike, primarily because everyone tends to forget that we are all individuals. In this session, we review the basics of communication, discuss the influence of personality styles on work, and talk about the importance of time management to keep team progress on track. We develop active listening and presentation skills, explore a variety of team building techniques, learn how to appropriately delegate and receive tasks, and solve team-related problems. Through a case-study environment, participants practice these techniques to develop new skills.


Upon successful completion of this course, the student will be able to:

  • Explain the basics of the communication process
  • List and apply a variety of personality style-typing methods
  • Learn and use active listening skills
  • Define and apply selected team-building activities
  • Create and deliver solid presentations
  • Solve problems and conflicts using proven techniquesx
  • Define and delegate/accept tasks.




  • I. Introduction
    • Course Objectives and Structure
    • Participant Introductions/Expectations
  • II. Part I: Effective Communications Overview
    • Effects of Unsuccessful Communication
    • Why Communication Is Hard
    • What Is Communication?
    • Types of Communication
    • The Eight Steps to Effective Communication
    • Barriers to Communication
    • Communication Media (e-mail, etc.)
    • Activity: Communications
  • III. Part II: Personality Types and Styles
    • Why Understanding Styles is Important
    • Jung
    • Myers-Briggs
    • Johari Window
    • Whole Brain
    • Activity: Communication Style Assessment
    • Motivating and Working with Different Styles
    • Activity: Work with Groups of Same Style
    • Activity: Work with Groups of Differing Styles
  • IV. Part III: Active Listening Skills
    • What is Active Listening
    • Attending
    • Following
    • Reflecting
    • Inputting
    • Activity: Practice Each Active Listening Skill
  • V. Part IV: Building Teams
    • Importance of Teams
    • Types of Teams
    • Phases of Team Development
    • Team Building Activities
    • Activity: Perform Cerebral Team Building Activity
    • Activity: Perform Physical Team Building Activity
    • Analyzing Individual Skill Sets
    • Individual Development Activities
    • Activity: Create a Team for Case Study Situation
    • and Recommend Individual and Team Activities
  • VI. Part V: Presentation Skills
    • Understanding the Audience
    • Developing the Presentation
    • Delivering the Presentation
    • Activity: Develop a 3-5 Minute Presentation to
    • Deliver on Day Two
  • VII. Part V: Presentations (continued)
    • Activity: Deliver Presentations in groups
  • VIII. Part VI: Time Management
    • Creating a Time Log
    • Recognizing Time Wasters
    • Creating a To-Do List
  • IX. Part VII: Working Effectively with Teams
    • Problem Solving
    • Activity: Solve a Case Study Problem
    • Conflict Resolution Techniques
    • Activity: Solve a Case Study Conflict
    • Managing Remote Workers
    • Activity: Analyze and Solve a Remote Worker
    • Issue
  • X. Part VIII: Delegating Tasks
    • Creating Work Packages
    • Communicating with Delegates
    • Activity: Organize Work, Select Resources and
    • Delegate Tasks for Case Study
    • Monitoring Delegated Work
    • Analyzing When and When Not to Step In
    • Activity: Monitor Progress and Intervene as
    • Needed
  • XI. Wrap-up Activity: Review Personal Lessons
    • Learned
  • XII. Review and Evaluations