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Business Writing Skills


Duration: 2 Days

Method: Instructor led

Price: $1125.00

Course Code: PM5006


Anyone who works with technical information such as executive assistants, business analysts, technical trainers, technical writers, technical sales managers, and product managers.



For years, strong technical skills were all that you needed to be successful, but today, being technically competent is not enough. Successful professionals can clearly communicate their ideas, knowledge, wants and needs.

Technical professionals need to communicate more clearly because the volume of information continues to grow. You need to understand more. You need to explain more. You and your managers, subordinates, peers, and clients need to send and receive clear and concise information.

This workshop will help you put power into your written communications, making you more valuable to your employer and your clients.


Upon successful completion of this course, the student will be able to:

  • Master the 8 steps proven to increase effective writing.
  • Save time by using the most appropriate written medium for your message.
  • Understand the benefits and drawbacks of e-mail.
  • Turn writing stumbling blocks into stepping stones of success.
  • Minimize time spent on support by communicating procedures in non-technical terms.
  • Choose words that sell your ideas to upper management and clients.
  • Diagnose sources of communication problems and develop improvement strategies.


  • I.Learn the 3 most common failings of business writing and how to avoid them
  • II.Choose words and phrases that project the correct image to clients and management
  • III.Avoid phrases and technical jargon that raise red flags to your readers
  • IV.Master accepted formats for letters, minutes, user documents, policies, procedures, status reports, proposals and newsletters
  • V.Edit your writing for clarity, brevity and correct use of grammar
  • VI.Improve the flow of your writing with transitional phrases
  • VII.Decrease writing time by organizing your material before you begin
  • VIII.Employ headers, captions, outlining and other formats which help capture and maintain reader interest
  • IX.Creating effective executive summaries, tip sheets (job aids), TOCs, indexes, and appendices